Chances are there is a conversation going on about your business online. Unfortunately, the information circulating about your organization isn’t always positive, fair, or accurate. From disgruntled past employees to the customer that had a bad experience, bad reviews lend to a bad impression.
According to a brightlocal.com local consumer review survey, 97% of consumers looked online for local businesses in 2017, with 12% looking for a local business every single day. Are negative reviews and customer complaints among the first results a prospective client sees? If so, what can be done about this? Even though we are unable to remove negative reviews and complaints we can give prospects a more complete picture your organization.
The Solution:
1. Bury Negative Content
2. Promote Positive Content
3. Engage Customers Online